Privacy Policy
This Privacy Policy describes how Zeraf Business Group (“Zeraf”, “we”, “us”) collects, uses, and protects information when you visit zeraf.zufan.et, contact us, book a call, or use our online forms.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, company name, job role
- Business information — industry sector, team size, operational needs, messages you send via forms or WhatsApp/Telegram
- Assessment data — answers you provide in our readiness assessment or proposal forms
- Technical data — browser type, pages visited, and referral information (e.g. UTM parameters) where available
2. How we use your information
We use the information above to:
- Respond to enquiries and schedule discovery calls
- Prepare Odoo implementation proposals and readiness assessments
- Manage customer relationships in our CRM (Odoo)
- Send follow-up emails you request or expect as part of a form submission
- Improve our website and marketing (aggregated, non-personal analytics where used)
3. How we share information
We do not sell your personal data. We may share information with:
- Service providers that help us operate our business — e.g. email (SMTP), automation (N8N), booking (Cal.com), and cloud hosting — only as needed to deliver the service
- Social platforms when you interact with our public pages (Facebook, LinkedIn, Telegram). Posting to our Facebook Page is managed by Zeraf using official Meta APIs; we do not receive your Facebook password
- Legal requirements if required by applicable law or to protect our rights
4. Data retention
We retain enquiry and client-related information for as long as needed to respond to your request, manage a business relationship, or comply with legal obligations. You may ask us to delete or correct your data (see Section 7).
5. Cookies and local storage
Our website may use browser local storage to save draft form progress on your device. We do not use invasive third-party advertising cookies. If we add analytics cookies in future, this policy will be updated.
6. Security
We use HTTPS, access controls, and reputable service providers to protect data. No method of transmission over the internet is 100% secure; we work to reduce risk appropriately for a B2B services business.
7. Your rights
You may request access, correction, or deletion of your personal information, or withdraw consent for marketing communications, by contacting us at info@zerafbusinessgroup.com or WhatsApp +251 913 232 331.
8. Third-party links
Our site links to Cal.com, WhatsApp, Telegram, and other external services. Their privacy practices are governed by their own policies.
9. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do.
10. Contact
Zeraf Business Group
Addis Ababa, Ethiopia
Email: info@zerafbusinessgroup.com
Website: https://zeraf.zufan.et